1. Introduction

Thank you for visiting the website www.papazoudis.gr, the official website of "AFOI PAPAZOUDI O.E.", an online store for the exhibition and sale of products via the internet (hereinafter referred to as "online store" or "website") ). The website was created and operated by the general company under the name "AFOI PAPAZOUDI O.E." (hereinafter for the sake of brevity the "company"), based in Nea Peramo Kavala, Nikis street, no. 105, T.K. 64007, and is legally represented, with A.F.M. 800934542 and D.O.Y. Kavala.

You can contact the company through the contact form located on the main page of the online store and on the online store's service phone line: +302594 101028.

Any user who makes use of the current or future service of the said online store (hereinafter referred to for short as "visitor" and/or "user" or "customer" depending on whether he is limited to visiting the store only or orders and sells products and services), accepts these terms and the disclaimers included, which we ask you to read carefully before making any use of this website. Otherwise, it is undisputedly presumed that he accepts them and that he gives his consent, consent and approval to them. The following terms of use apply to all content and, in general, to everything included on the pages of our website. Otherwise, they must refrain from visiting our website. Use of our website means acceptance, consent, consent, approval and agreement on the part of the customer-visitor and with our personal data protection policy.

  • Information and products included in the online store

The company is committed to the completeness and validity of the information listed on its website www.papazoudis.gr, both in terms of the existence of the essential characteristics that are described for each product it has, as well as in the accuracy of the data concerning the services provided by the company's website, subject to any technical or typographical errors, which have escaped notice or occurred unintentionally or due to any interruptions in the operation of the website due to force majeure.

Any delivered products remain the property of the company until final, full and complete payment of the price to it. The products available from our online store are intended and sold exclusively to consumers as end users and are available per consumer in an average per household quantity. The further sale of the products for commercial purposes is not allowed.

  • User responsibility

The users of the website www.papazoudis.gr accept that they will not use it and the company's online store to send, publish, send by e-mail or transmit in other ways any content, illegal, that uses abusive, offensive, provocative or threatening language, discriminates on the basis of sex, gender identity or expression, nationality, religion or other belief, disability, sexual orientation or age, is a violation of another's privacy, is not entitled to be transmitted under the law or contractual or managerial relationships (such as inside information, proprietary and confidential information obtained or disclosed as part of employment relationships or covered in confidentiality agreements), infringes any patent, trademark, trade secret, copyright or other proprietary rights of a third party, contains software viruses or any other codes, files or programs, designed for the purpose of interrupting, damaging, destroying or preventing the operation of any computer software or hardware, intentionally or unintentionally violates the applicable Greek and Community legislation and its provisions and any content is used to collect or store users' personal data.

  • Limitation of Liability

The company, in the context of its transactions from the online store, pays, based on good faith, every effort for the good execution of the transactions. The company declares that it is not responsible and has no obligation to compensate for any possible damage or loss resulting from the cancellation of orders based on the terms of use and operation of the online store, likewise from the non-execution or delay of their execution, for any reason. The online store provides the content, products and services available through the website "as is", without any guarantee of any kind.

The company ensures the continuous, regular computerized update of the availability of the products and services of the online store. It prefaces that due to the necessary time required to update the system, as well as the occasional error of detour, it is possible that the indication of availability of a product/service may not, despite its efforts, be accurate at the time a customer checks a product/service or attempting to order. In this case, the company has no further obligation or responsibility.

The company does not guarantee that the pages, services, options and contents will be provided without interruption, without errors and that errors will be corrected within a certain period of time. Also, it does not guarantee that the same or any other related site or the servers through which they are made available to users/customers, do not contain "viruses" or other harmful elements.

Since the company has brought to the attention of the customers the above, which are basic conditions for the transaction with the online store, it declares that it is not liable civilly or criminally for any damage (positive, special or cumulative, which is indicative and not restrictive, disjunctive and/or and cumulatively consists of loss of profits, data, lost profits, monetary satisfaction, etc.) that may be suffered by a customer or visitor of the online store or a third party due to a cause related to the information of the products, to the indication of availability, to the operation or not and/or the use of the website and/or with the inability to provide services and/or products and/or information available from it and/or from any unauthorized interference by third parties with product/service information and/or information available through it .

  • Events of Force Majeure

All events that are considered unforeseeable and insurmountable making the execution of the agreement absolutely impossible are usually phenomena of force majeure.

Therefore, you agree that we shall have no liability to you for anything that is the result of events beyond our control, including but not limited to, acts of God, acts of war, insurrection, terrorism, criminal act, labor shortage (including legal and illegal strikes), embargoes, obstruction of postal services, disruption of communication, unavailability of payment processors or any other event beyond our control.

In the event that we detect an event of force majeure, which causes any obstacle to the performance of any of our obligations under this agreement, we will notify you immediately and, we will inform you of the time period, which it is estimated that the event of force majeure will last.

  • Links to other websites

The website www.papazoudis.gr does not control and is not responsible for the legality, quality and suitability of other websites, with which it may have links. Users of the website agree to waive any claims against the company in connection with these websites.

  • Intellectual and Industrial Property Rights

The website www.papazoudis.gr is the official website of the company under the name "AFOI PAPAZOUDI O.E.". All the content of the websites posted by the company, including images, graphics, photographs, designs, texts, services and products provided are the intellectual property of the company and are protected according to the relevant provisions of Greek law, European law and international conventions. The names, images, logos and distinctive features representing the company and/or third parties contracted with it, as well as their products or services, are the exclusive trademarks and distinctive features of the company and/or the above third parties and are protected by Greek, EU and international laws on trademarks and industrial and intellectual property and unfair competition.

In any case, their appearance and exposure on the www.papazoudis.gr websites should in no way be taken as a transfer or assignment of a license or right to use them.

For this reason, you agree not to copy, distribute, display, disseminate or otherwise reproduce any information on the website without obtaining our prior written consent.

  • Pricing Policy

The prices listed in the relevant catalogs next to each product include VAT (24%). These prices refer to the quantities available in our warehouse, while the company reserves the right to adjust the prices. Placing a product in the online store user's "basket" indicates the customer's interest in the specific product only and does not constitute an order or purchase of the item. So from this point until the acceptance of the order by the store, the prices are likely to be adjusted.

For certain regions of Greece for which reduced VAT rates apply and if your order is made with an invoice, then the prices of the products are lower than those listed under the reduced VAT.

  • Shipping methods

Shipments are made via ACS courier, General Post, Speedex and ELTA courier throughout Greece so that we can ensure the fastest way to receive your product as well as that the product will be in excellent general condition.

Shipping costs vary depending on the products you select and are displayed during the checkout process. The use of the cash on delivery service has no additional charge for land destinations, while for island destinations the cost of cash on delivery is €3.00 per order. The shipping prices refer to Greece and every order for abroad requires a relevant consultation with the orders department.

In areas where there is no courier store, the customer receives the order from the nearest store. Especially for hard-to-reach areas there may be an additional charge, of which you will be informed in time. Also, in the case where the customer wishes to ship to a hard-to-reach area, the total amount of the purchase and the shipping costs must be prepaid by bank or card.

For particularly heavy or bulky products, shipping costs may not be calculated based on the above criteria, but on a case-by-case basis and after consultation (by phone or email) with the customer. Free shipping may be available for certain products and regions. For these products and destinations the customer will be informed in time.

Expected delivery times for products available at the Papazoudis Electric Stores warehouse:

    – Mainland Greece: 1 – 5 days

    – Insular Greece: 3 – 14 days

  1. Product returns

Product returns are allowed:

A. At the expense of the shipping costs of www.papazoudis.gr: Products can be returned at the company's expense if the order is executed incorrectly (wrong delivery) or the item has damaged packaging during delivery. The customer must, after consultation with the customer service department at info@papazoudis.gr or by phone at +302594 101028 not to accept receipt of the product and request a return. Products must be returned by the customer in the condition they were received and at the time agreed with the customer service department. The product must be returned together with all the documents that accompanied the product and its complete commercial packaging. In case of return of the products and provided that they have been previously received and checked by the company, the product will be replaced with a new one if it is available or another one with the same or superior technical characteristics after consultation with the customer. Otherwise, the refund to the customer will be done by canceling the credit card charge or refund by depositing into a bank account. In the event that the products are returned damaged or incomplete, the company has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without recourse to a total or partial offset of his claim against the customer's.

B. At the cost of the company's shipping costs in case of delivery of a non-functional product (DOA): The return of products, which are considered defective on delivery (DOA) will be accepted within seven (7) calendar days from the delivery of these to the customer and the return of these will be made at the expense of the company. The defect of the product must not be due to misuse by the customer and the product must be accompanied by all the original sales documents (eg DA-TIM, ALP etc.) and its complete commercial packaging. In the case of white appliances (refrigerators, electric cookers, washing machines, etc.) and air conditioners, it is required that a visit by the technician of the authorized workshop of the supplier company and a written certificate of the diagnosis of the appliance's failure have been made, so that it is considered that the product was defective on delivery (DOA). In the event of a product return (DOA) and provided that it is confirmed after the technical inspection that the defect is not due to misuse, the product will be replaced with a new one, provided it is available or another with the same or superior technical characteristics after consultation with the customer . Otherwise, the refund to the customer will be done by canceling the credit card charge or refund by depositing into a bank account.

C. By charging the shipping costs of the customer in case of withdrawal due to a change of mind from the distance contracts based on Law 2251/1994 (as amended by KYA Z1-891/2013):

  1. The return must be made no later than fourteen (14) calendar days from the date of purchase. The consumer should inform the company at [email protected] or by phone at +302594 101028.
  2. The returned product must be in perfect condition, exactly as before its sale, in its complete original packaging (box, nylon, foam, etc.) and with all the contents of the original packaging (forms of instructions for use, characteristics and guarantees, connection cables, installation software, etc.).
  3. In order for a return to be accepted, the original proof of purchase (retail receipt, invoice) must be presented by the person who originally purchased the product and whose details appear on the proof of purchase.
  4. Product that was sold with an additional gift (eg free memory, etc.) must be returned with the additional gift, otherwise the value of the gift will be deducted from the refund amount.
  5. As long as the conditions are met and the product return is accepted, the consumer is entitled either to receive a credit note of equal value for the purchase of other products, or to receive cash back, if the purchase was made in cash. If the purchase was made with a credit or debit card, the transaction will be canceled and a corresponding update (credit) of the credit or debit card will be made, and no cash will be refunded.
  6. In the event of repeated returns or in the event that the company, at its sole discretion, considers that a consumer is abusing the right to return or is acting in bad faith, it is entitled to refuse the return of the product even if the above terms and conditions are met.

The right of withdrawal from Article 4 § 10 of Law 2251/1994 does not apply in the cases of Article 3l thereof and in any other case provided for by law or this law:

a) in cases where the products have been installed and put into operation. e.g.: the installation (e.g. air conditioner, hood), or have been put into operation (e.g. refrigerators, kitchens, washing machines/dishwashers, kitchen machines), or personal data of the product has been registered (e.g. . smartphones, laptops, satellite receivers),

b) in cases where the products are audio or video or software devices and have been unsealed and

c) in cases where the personal care products delivered are not suitable for return once unsealed for personal health protection or hygiene reasons (eg shavers, epilators, electric toothbrushes, cooking utensils, etc.).

  1. Law and Jurisdiction

For any difference that may arise between the company and the users/customers from the use of the online store, an effort is made for amicable resolution after a relevant written request from the user. In accordance with Directive 2013/11/EC, which was incorporated in Greece with Decree-Law 70330/2015, the possibility of electronic resolution of consumer disputes with the Alternative Dispute Resolution (ADR) process throughout the European Union is provided for.

With a view to strengthening users' confidence in making purchases through the online store, the company recognizes and accepts recourse to the online dispute resolution platform (Online Dispute Resolution - ODR) for the purpose of online dispute resolution. Through the Electronic Dispute Resolution (EDR) platform on the website:

https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage

users/customers can both submit their complaints electronically and agree which of the dispute resolution bodies recognized in each member state listed on the platform wish to undertake the out-of-court electronic resolution of their dispute. The European Commission website to which users can refer for further information is:

https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=EL

Since the dispute cannot be resolved out of court, users/customers agree to submit any objections regarding the use of the website and the application of these Terms of Use to the exclusive jurisdiction of the courts of Kavala, Greece.

All transactions you carry out through www.papazoudis.gr are governed by International and European law that regulates issues related to electronic commerce as well as by the Consumer Protection Law (Law 2251/1994) that regulates issues related to distance sales. Transactions are also governed by the provisions of the E-Commerce Consumer Code of Conduct.

  1. Payment methods

In the order process, you choose the following payment method:

  1. Credit card 

Payment after selecting the products online.

Online purchases via credit card are processed by a third party provider, a banking institution or a payment service provider legally licensed by the Bank of Greece. The payment process is based on the terms of the provider of the relevant services, to whose website a secure referral is made (redirect).

  • Pay on delivery

With this option you place the order, the products are sent and the payment is made by the recipient during their receipt. Orders that include furniture for which the customer will be contacted are excluded.

The use of the cash on delivery service has no additional charge for land destinations, while for island destinations the cost of cash on delivery is €1.99 per order. The shipping prices refer to Greece and every order for abroad requires a relevant consultation with the orders department.

  • Deposit to our bank account

In this case, after selecting the products and committing them to you, you will have to deposit the entire amount on the next working day into an account that we will indicate to you in one of our partner banks. You should also send us the deposit slip by email to [email protected]. The accounts of the cooperating banks are as follows:

PIRAEUS

IBAN : GR90-0172-2700-0052-7009-0406-502

NATIONAL 

IBAN : GR98-0110-3420-0000-3420-0257-805

ALPHA BANK

IBAN : GR44-0140-5760-5760-0200-2007-023

EUROBANK 

IBAN : GR67-0260-2250-0001-5020-1206-231

  1. Personal data and Cookies

The website processes your personal information in accordance with what is stated in our privacy policy and stores Cookies in accordance with what is stated in our Cookie policy. Both policies are available at www.papazoudis.gr.

Each visitor/user is asked to accept the use of Cookies, in accordance with the terms of this Policy, the first time they visit www.papazoudis.gr. By using the latter, and by accepting this Policy, the user/customer accepts the website's use of Cookies, in accordance with the terms of this Policy.

Privacy Policy

The company with the name "AFOI PAPAZOUDI O.E." is committed to ensuring the privacy of its visitors. This Privacy Policy explains how the personal data of visitors/users is managed, in accordance with the current legal framework [(REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL on the protection of natural persons against the processing of personal data and for the free movement of such data and the repeal of Directive 95/46/EC (General Data Protection Regulation) and any applicable laws].

1. INFORMATION

1.1 What data do we process?

Personal data relates to data concerning you, as a visitor/user, or as a customer. We may process the following types of personal information that may be about you:

  1. Information regarding the purchase of products: the necessary information for each transaction, which is your name, a telephone number, the address (street, city, postal code), the shipping address of the order, the e-mail address and the type of document ( receipt or invoice).
  2. Document data: In the event that we issue an invoice, we need the company's name, A.F.M., DOU, head office address and the main activity of the company. In summary, we only ask for as much information as we need so that you can enjoy a unique shopping experience, consistent delivery of the products you ordered, ensuring the validity of your transaction, secure payment of your order and personalized service based on your needs and preferences.
  3. Cookies: In order to be able to offer a personalized service, most large companies use alphanumeric identification files, so-called cookies.

1.2 How secure is your data?

We are committed to protecting your personal data. Recognizing the importance of the security of your personal data, we have taken all appropriate organizational and technical measures to secure and protect your data from any form of accidental or unlawful processing.

1.3 What is the purpose and method of processing?

            THE purpose of the processing and the legal basis for the processing of the respective categories of personal data is the proper processing of the commercial transactions that the company enters into with you.

Personal data:

  • are processed lawfully and legitimately in a transparent manner in relation to the data subject (legality, objectivity and transparency),
    • are collected for specified, explicit and legitimate purposes (listed above) and are not further processed in a manner incompatible with those purposes. Further processing for archiving purposes in the public interest or for scientific or historical research or statistical purposes is not considered incompatible with the original purposes (purpose limitation);
    • are appropriate, relevant and limited to what is necessary for the purposes for which they are processed (data minimization);
    • are accurate and, when necessary, updated. All reasonable measures are taken to immediately delete or correct personal data, which are inaccurate, in relation to the purposes of the processing (accuracy),
    • are kept in a form that allows the identification of the data subjects only for the period required for the purposes of processing the personal data (limitation of the storage period),
    • are processed in a way that guarantees their appropriate security, including their protection against unauthorized or illegal processing and accidental loss, destruction or damage, using appropriate technical or organizational measures (integrity and confidentiality).

1.4 For how long is this data stored?

Personal data is stored for as long as necessary to fulfill the purpose (including the purpose of fulfilling the website's legal obligations). Personal data stored based on your consent will be deleted if consent is withdrawn. Redundant data is anonymized and stored after the purpose of the data has been fulfilled.

1.5 What are your rights?

When processing your personal data, you have the right to submit a request for access, correction (or completion of incomplete personal data), deletion of personal data or to limit the processing concerning your subject and the right to object to the processing. In these cases, we are under no obligation to notify the recipients of any correction or deletion or limitation of the processing of personal data, due to the disproportionate effort this entails, so that the information will be provided directly by the parties to the medical treatment contract.

Specifically, if you request it, we are obliged to delete the personal data without undue delay (right to erasure or oblivion) if one of the following reasons applies:

a) the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed;

b) you revoked at any time your consent, on which the processing was based,

c) you have exercised your right to object and there are no compelling and legitimate reasons for the processing,

d) the personal data were processed illegally.

At the same time, you have the right to ensure the restriction of the processing of personal data (right to restriction of processing), so that the data in question, outside of storage, is processed only with your consent, if one of the following reasons applies:

a) you dispute the accuracy of the personal data, for a period of time that allows the data controller to verify the accuracy of such data,

b) the processing is illegal, you object to the deletion of the data and request its restriction,

c) the personal data are no longer needed to fulfill the purposes of the processing, but such data are required on your part to establish, exercise or support legal claims,

d) you have exercised the right to object and are awaiting verification of whether the controller's legitimate reasons prevail over your legitimate reasons.

You have the possibility to object, at any time and for reasons related to your particular situation, to the processing of your personal data to which you have consented, including profiling (right to object). Only if we demonstrate compelling and legitimate reasons for the processing, which override your interests, rights and freedoms or for the establishment, exercise or support of legal claims, may it continue despite your objection.

You will be able to transmit to other controllers the data you have provided in our structured, commonly used and machine-readable format. This data will be transferred to further persons directly, only at your request (right to data portability).

You have the right not to be subject to a decision made on the basis of automated processing, including profiling, which produces legal effects concerning you or significantly affects you in a similar way (right to object to automated decision-making).

The above mentioned rights also include the general one right of access in your personal data, which you have and can exercise at any time you request it.

You have right to withdraw consent you at any time the above action is deemed necessary, without affecting the legality of the previous processing based on consent before its withdrawal.

            In the event of a breach of an obligation, related to the purpose of the processing, your rights or any other obligation, provided for by Regulation (EU) 2016/679 of the European Parliament and of the Council, on the part of the controller, you have right to file a complaint to the Greek Personal Data Protection Authority.

To update, correct or delete information we have about you, to invoke any of your rights as mentioned above or to contact our personal data representative, please contact us at [email protected].

 2. CONSENT

            I have been informed about the rights I have and I give them freely, explicitly and in full awareness consent me, for the processing and storage of my sensitive personal data, in accordance with the above purposes.

            In addition I give the free, express and in full awareness consent me, to use the contact details.

Policy Cookies

1. What are the Cookies;

"Cookies" are small pieces of files in text format, which are stored in the User's browser when he visits a website. The information stored on the User's computer may contain information such as which pages the User visited, the date and time of the visit as well as a random and unique identification number of the User. In no case do cookies contain personal information or information that would allow anyone to contact the website visitor, by phone, e-mail, etc. In addition, with the use of cookies there is no access to documents or files on your computer.

With this use, our website is able to store useful information about the User's browsing on the website, as well as to read this information in order to offer the User a unified browsing experience.

In addition, cookies help us see the performance and traffic of our website, improving its presentation and content, according to the preferences of our visitors.

2. Which one cookies we use in Our Site?

Some cookies collect information about your browsing and purchasing behavior when you access a website from the same computer or device. This includes information about the pages you view, the products you buy and your browsing on the website. We do not use cookies to collect or record information about your name, address or other contact information. The company may use cookies to track your browsing and purchasing behavior. You can modify your browser settings to reject some or all cookies, except those that are absolutely necessary. However, the website may not function properly if all cookies are disabled. In general, there are the following categories of cookies used on our Websites:

  • Necessary cookies

Necessary cookies are essential for the proper functioning of our Websites, they allow you to browse and use their functions, such as accessing secure areas or using the shopping cart. These cookies do not recognize your individual identity. Without these cookies, we cannot offer efficient operation of our Websites.

  • Functionality Cookies (Preferences)

These cookies allow the Websites to remember user choices such as username, language or region in order to provide enhanced and personalized features. They can also be used to provide services requested by the user, such as viewing videos or using social media. The information collected by these cookies can be made anonymous and it is not possible to track browsing activity on other websites. If you do not accept these cookies, the performance and functionality of the Websites may be affected and your access to its content may be limited.

  • Cookies performance, analysis and research (Statistics)

These cookies collect information about how visitors use our Sites, for example, which pages they visit most often and whether they receive error messages from websites. These cookies collect aggregated, anonymous information that does not identify any visitor. They are used exclusively to improve the performance of a website.

  • Marketing Cookies

These cookies are used to deliver content that is more relevant to you and your interests. They may be used to send targeted advertising/offers, limit ad impressions or measure the effectiveness of an advertising campaign. These cookies may be used to remember the websites you have visited to determine which online marketing channels are most effective and allow us to reward external websites and partners who referred you to us.

  • Unclassified cookies

Unclassified cookies are cookies that are being classified together with individual cookie providers.

3. What is the use of Cookies;

Cookies are used to simplify the use of the website, to monitor visitor preferences and to design the latter in an optimal way. Cookies improve the quality of our services and better understand how visitors use the website. Cookies help configure your telesession and allow our server to correctly provide you with appropriate information, advertisements and services. Therefore, we can offer you content tailored to your needs and interests.

4. How long is your consent valid for?

The consent is valid for a period of twelve (12) months, beyond this time, a new consent is required. We will not retain personal data collected by our cookies for more than twelve (12) months.

5. How can you manage them Cookies;

Please note that you can delete all cookies stored on your computer or any other mobile device, as well as set most browsers to prevent their storage. If you do this, however, you may need to manually adjust some preferences each time you visit our website, and some features and functions may not work.

6.  Where can you find more information about general use cookies;

More information about the general use of cookies, as well as methods of blocking or limiting them, can be found on the websites //cookiepedia.co.uk/all-about-cookies and //www.allaboutcookies.org/.

In case you wish to activate or deactivate the use of cookies from the browser settings, you can visit the following websites and find out about the necessary actions you need to take.

7.  Policy Changes cookies.

This Cookies Policy may be modified at any time. For this reason, we consider it appropriate that you refer to this Policy regularly. This came into force on 12/20/2021. In case of modification, the date on which it took place will be indicated. The Cookies Policy, as configured by the most recent modification, is always considered valid.